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Analysis of the case study - IMPROVING DECISION MAKING AND PATRON SERVICE IN THE KING COUNTY LIBRARY SYSTEM

Number of Words : 5502

Number of References : 13

Contents

 Background and Problem Statement 6
 Plan (2010-2020) Goals 6
 Problem Analysis 7
 Decision Making Process 7
 Change Implementation – Barriers and Challenges 10
 Lack of Planning 11
 Lack of Consensus 12
 Lack of Effective Communication 13
 Lack of Adequate Training 14
 Employee Resistance 15
 Recommendations 16
 Implementation Plan 18
 IT Software Implementation 18
 Employee Development Training Program 18
 Steps to Ensure Effective Implementation 18
 Conclusion 19
 References 21
 Appendices 23
 Appendix 1- IT System Budget 23
 Appendix 2- Training Budget 23
 Appendix 3- Gantt Chart 23

Description

This report is based on the following requirement - <br />The Assignment<br />In the case, Bill Ptacek in the attached case has asked you to state what is the problem statement, then provide him a report with recommendations to help him out with the dilemma laid out at the end of the case. Of course, you will provide alternatives along with your recommendations and an implementation plan, with timeline and budget. You should make implantation plan, timeline, and budget in excel. You should be very careful of “yin and yang” problems. (Read about Ying and Yang strategy).<br />Assume the current year is 2010, and that the “plan” is the “The Year 2020 Plan.”<br />Please sure this reflects your best effort – think hard about the options, don’t just throw out the first thing that comes into your head. Ask yourself – why is my answer wrong. Think critically and reflect from multiple perspectives. But make sure you approach the final recommendations as if you were walking in Bill’s shoes. Avoid excessive regurgitation of case materials.<br />

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Price Full Assignment : 180 USD    (Ready assignment, instant delivery)

Price Custom Assignment : 360 USD    (Assignment Uniquely made for you with Plagiarism Report, Delivery within 72 hours)

Price References : 30 USD (Only References, Instant Delivery)

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