Number of Words : 2163
Number of References : 16
This paper analyses the ‘Best Buy....Best job’ case study and provides answer to the following questions –
1. Discuss the advantages and disadvantages of Best Buy’s different employee programs using Maslow’s hierarchy of needs theory, reinforcement theory and expectancy theory.
2. Assume that you and your other group members are the senior team at a large Best Buy Store and you want to ensure that the 50 employees at this store are motivated to make the customer-centric approach succeed.
a. Discuss how your team would prepare and design motivating jobs, in terms of job enlargement and enrichment
3. To ensure that the customer centric approach is working, discuss how you would apply feedforward, concurrent and feedback controls at Best Buy.
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AKey : H - 578