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Analysis of the Case study ‘Hilton tops the heights of the hotel trade’

Number of Words : 3049

Number of References : 5


 This analysis answers the following questions about the case study –
 1. Explain the principles of human resource planning and how Hilton Hotel can use it in managing its human resource activities?
 2. Identify and explain two Human resource strategic models and relate its suitability to Hilton Hotels
 3. Explain how you will recruit and select its reception staff and justify your decisions
 4. Explain how you will train and motivate the hotel staff using and recommending an appropriate theoretical model


Due to globalization and the technological changes human resources is shaped by many factors. The human resource management is the need of the hour because of its special attention to communication, motivation and leadership values. This helps in building trust and faith between the employee and the organization. Today, Human resource management is going through significant changes due to development in technology, change in demographics, globalization and changing work dynamics especially in hospitality industry. The aim of the human resource management is to retain the talented workforce, especially the ones who are committed towards the organization’s goal and development. So, to be successful we need to alter the human resource strategy in such a way that it benefits both the organization as well as the employees. As a result of the changing market scenario, companies are laying special focus on the human resource planning so as to remain competitive. In case of Hilton Hotel, a change in their existing internal and external structure can help in achieving the management goals. The personnel planning, plays a very important role as they are the ones on whom the success of the organization depends. To generate results, the employees undergo training and development which further motivates them to perform better. Improvement in performance will definitely bolster the image of your organization. Problem solving is the best means to maintain long lasting relations with the other team members. If the problems of the employees are dealt with properly then it can improve the employee’s efficiency towards work and generate better productivity and revenues. <br />

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