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Report on operational issues at McDonalds Qatar

Number of Words : 3030

Number of References : 14


 1. About Organization- McDonalds, Qatar 2
 2. Key Operational Processes to Deliver Products and Services 2
 3. Total Quality Management Concepts, Applications and Frameworks 5
 4. Implementation of Three TQM Concepts 9
 References 12


This report is based on the following requirement - <br />This assignment is designed to enable you to conduct a review of the academic literature into Lean Management and to apply it in an Operational setting, in an organisation of your choice. <br />You might already be working for, or have worked for, the organisation you choose. If neither of these apply you could use the experience of a friend or relative or a case-study agreed with the tutor. <br />Within a report format answer the following questions:<br /> • Describe the organisation in the following format:- <br /> • The main products and services they provide. <br /> • Who are their main customers? <br /> • What are the order qualifiers for the company?<br /> • What are the order winners for the company? <br />(10% of word count)<br />From the organisation chosen, identify and describe a problem that currently exists.<br /> • Describe the evidence that supports your claim that the problem exists.<br />(10% of word count)<br /> • Explain how it is potentially harming the company <br />(10% of word count)<br /> • Prepare a review of the literature in Lean management. Describe the concepts, applications and frameworks available in general business, and appropriate for an organisation similar to the type you have chosen. <br />Discuss the authors, their views on the subject and their frameworks. <br />Describe the operational benefits would you expect to see from introducing the concepts within Lean Management into your chosen organisation.<br />Describe the ways you feel the Topic might develop during the coming 5 years. <br />Use at least 8 journal articles no older than 10 years. <br />(50% word count)<br /> • From the conclusions drawn from your literature review, and your knowledge of the organisation, create a Project Plan for the changes you would like to see introduced to solve the selected problem.<br />(20% of word count)<br />

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AKey : MO-19680

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