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Analysis of the famous case study – The Container Store’s customer service: Recruitment & Training as competitive advantage

Number of Words : 4106

Number of References : 17


 Introduction 2
 Background 2
 High commitment HRM and Performance 3
 Employment Security and Internal Labour Markets 3
 Selective Hiring and Sophisticated Selection 4
 Extensive Training, Learning and Development 6
 Employee Involvement, Information Sharing and Worker Voice 7
 Self-managed Teams 8
 High Compensation Contingent on Performance 9
 Reduction of Status Differentials 10
 Issues 10
 Findings and Conclusions 11
 References 14


This paper answers the following question on the case study – <br />In recent years, there has been much interest in the notion of ‘best practice’ or ‘high commitment’ human resource management (HRM). Considering this premise provide a reasoned and academically underpinned analysis of how the container store fits with this ‘high commitment’ model and analyse the possible problems associated with a manager trying to link HRM to performance?<br />

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Price References : 20 USD (Only References, Instant Delivery)

AKey : RMT-8103

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