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Essay on the categories of customer expectations with relevant examples

Number of Words : 413




Reliability: Capability to deliver the service that was promised in dependable and accurate way.<br />Attributes:<br /> Providing service as promised<br /> Dependability in handling customers’ service problems<br /> Performing services right the first time<br /> Providing services at the promised time<br /> Maintaining error-free records<br />Example: A computer company offers a special price in an advertised computer sale. When customers get there, they are told the company had only one in stock and it was sold.<br />

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